Managing tickets

Players create requests under Account → Support Tickets.

Reply to a ticket

1. Open Support Tickets → Tickets in administration.
2. Choose a ticket and read the conversation.
3. Optionally assign a staff member.
4. Send a reply or add an internal note hidden from players.
5. Update the status or close the ticket.

Editor permissions for replies and notes are configured separately. Auditors have read-only access.

Support settings · Module overview.